CRM (Customer Relationship Management) of the top players in this field are microsoft with crm 3.0.. there is no downloadable demo but u can connect to MS demo servers and check out the product. seems is the best and has a very large user base…

3.sugarcrm is the largest among the open source initiatives… its got a whole lot of free plugins that extends the functionality of the product.. its based on the LAMP (linux, apache, mySQL, PHP/Python/PERL ) stack.. but sugarcrm installs on windows too…

all the above are web-based…


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